74 Post Offices from city centres sites to rural areasVisit our website
74 Post Offices from city centres sites to rural areasVisit our website
Freedomhealthonline & West Midlands Co-operative Chemists Ltd complies with UK Data Protection legislation.
Freedomhealthonline & West Midlands Co-operative Chemists Ltd takes your medical information seriously. All data is stored securely and no confidential information is sent by email.
Results and messages are sent in your secure 'account' to which only you, our doctors and authorised Freedomhealthonline & West Midlands Co-operative Chemists Ltd staff have access. Messages are exchanged in the secure 'your account' part of the site.
To provide you with a good standard of care it is necessary that medical and non-medical staff at Freedomhealthonline & West Midlands Co-operative Chemists Ltd have access to your account. However, we can assure you that no data or information is shared with anyone not involved with your care. When Freedomhealthonline & West Midlands Co-operative Chemists Ltd perform an audit all patient information is anonymised.
Terms and Conditions
Before you use Coop Pharmacy we ask you to read our terms and conditions. By using our service you are confirming that you have read and understood and agree to be legally bound by these terms and conditions. You should not use this service if you do not understand or accept these terms and conditions.
Coop Pharmacy is a website operated by Midcounties Co-operative
Freedomhealth is registered with and regulated by the Care Quality Commission (CQC) and complies with the Health and Social Care Act 2008. Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines . You can review a copy of our most recent Care Quality Commission Inspection Report here.
All medicines are dispensed by West Midlands Co-operative Chemists Ltd, registered with the General Pharmaceutical Council as an Internet Pharmacy number 1109448.
For more information about the registration status of our pharmacies you can email the GPhC on firstname.lastname@example.org; or you can write to them at:
General Pharmaceutical Council
25 Canada Square
2: Our services
Coop Pharmacy provides treatment services. Coop Pharmacy also offers a telephone consultation service giving medical advice about general health concerns.
Our treatment services only provide one course of treatment. Additional courses of treatment may be required but this may have to be paid for if the first course of treatment is not effective.
The information and advice provided by Coop Pharmacy is based on the information you have supplied to us. It is your responsibility to ensure this information is correct and complete and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.
When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order and, as such you will have no legal right to cancel your order under the Consumer Protection (Distance Selling) Regulations.
Our doctors and pharmacists can only make a decision as to whether it is in the best interests of the patient to receive a medicine when the doctor and pharmacist has all relevant information. On occasion, this may require the doctor or pharmacists to ask the patient for additional information further to the information that was provided in response to an online questionnaire.
When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied and to your secure login area. Your order is an offer to purchase an item and will not be binding until we are prescribing your medicine or dispatching a testing kit. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
For treatment services we aim to review your medical assessment promptly Monday to Friday 9 - 5 pm. Assessments submitted at the weekend will be reviewed by Monday morning. On bank holidays assessments are reviewed on the next working day.
An approved General Pharmaceutical Council online pharmacy:
All pharmacies in Great Britain, including those providing internet services, must be registered with the GPhC and meet our standards for registered pharmacies.
The GPhC operates a voluntary internet pharmacy logo scheme to provide reassurance to patients and the public that they are purchasing medicines online from registered pharmacies who have to meet GPhC standards.
Anybody buying medicines from an online pharmacy should check if the pharmacy is legitimately registered.
Online Supply of Medicines EU Common Logo
To help EU citizens identify trustworthy sites, an EU-wide logo appears on internet sites of online pharmacies registered in an EU Member State to sell medicines online. This logo verifies that we have been approved to sell General sale, Pharmacy only and Prescription only medicines.
In the UK the Medicines and Healthcare products Regulatory Agency (MHRA), holds a register online that contains all websites that are authorised by to sell medicines online.
You can use this register to check if a website is legally allowed to sell medicines to the public. If you think a website is selling medicines illegally you should tell MHRA.
We are an MHRA approved online retailer:
If you are suitable for treatment your payment will be processed and your medicine dispatched normally within one working day of the doctor authorising the supply of the medicine. Our Pharmacy aim to despatch all orders processed before 4pm for next day delivery excluding weekends and bank holidays.
Please note that delivery will be to the address you give us. It is possible to have delivery made to alternative more convenient addresses such as your office or a family member, but please remember to tell us that. Please be careful to enter your delivery address accurately as this will speed your receipt of items.
It is your responsibility to ensure that someone is available to sign for any medicines that are delivered at your chosen delivery address. The person signing for medicines does not need to be the named patient. It is your responsibility to ensure that the person signing for the medicines delivers them to you.
Our Pharmacy will only deliver to the UK, Guernsey, Jersey and the Isle of Wight.
Your use of this website and any purchase by you on this website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.
Risk and title in the products will pass to you when they are despatched by our Pharmacy.
4. Our prices and payment
Coop Pharmacy offers competitive prices. All prices are clearly shown on the website and there are no hidden fees or charges. Whilst every effort is made for prices to be accurate Coop Pharmacy is not obliged to offer a service at an incorrect listed price where the price can be recognised as being incorrect through error.
When you complete an assessment for a treatment service your payment card is charged but the money is only taken from your account if the doctor or pharmacist decides you are suitable for treatment. If you are not suitable for treatment you will be sent an email explaining why and your card will not be charged.
In providing payment card details, you confirm that you are authorised to use the card and authorise our Pharmacy, or their payment service provider, to take payment in full for the items in your order and any other charges that become due to us under these terms and conditions. Refunds, if applicable, will only be made using the payment gateway to the card originally used for payment. Refunds may take up to 5 working days to appear on a card statement.
5: Your contract with us
By placing an order through our website, you confirm that you are at least 18 years old.
You have read the key facts provided about each service and agree that Coop Pharmacy has provided sufficient information contained in this section for you to make an informed decision as to whether this service is appropriate for your situation.
You will only provide information that is true and complete to the best of your knowledge when completing medical assessments, during email exchanges, and telephone consultations. No information should be withheld that may be relevant to a doctor's decision to prescribe a medicine.
You will not complete a questionnaire if you do not understand the question.
You will not create more than one account to obtain treatment for anyone else apart from yourself and any treatment obtained will be for your sole use.
You will not share your account details with anyone else and will take all reasonable steps to ensure that a third party does not gain access to your account and that your account is suitably protected from potential hazards by security applications.
You confirm that you understand that medicines are delivered to you by post and that you are responsible for making sure someone is present to sign for the delivery. You confirm that you will take the treatment as directed and read the patient information leaflet that accompanies the medicine.
You will advise Coop Pharmacy if you are not certain how to take any treatment or suffer any side-effects as a result of taking a medicine.
You will ensure that no one other than you has access to any medicines that we make available to you. You will ensure that any medicines prescribed are not used beyond their expiry date.
It is advisable that you allow Coop Pharmacy to keep your GP informed about any service you use or treatment you receive. You confirm Coop Pharmacy has offered to inform your GP if you provide Coop Pharmacy with the relevant contact information for your GP.
You accept to consult with your GP when advised if further tests or investigations are recommended.
You agree to provide an email address or contact telephone number when you create a Coop Pharmacy account and consent for us to contact you by email, telephone - including SMS- if the need arises.
6: Our contract with you
Coop Pharmacy is an online doctor service operated by Freedomhealth Limited and neither Coop Pharmacy nor The Midcounties Co-operative Limited have any liability to you in respect of the advice and diagnosis given as a result of your use of this service. You agree that any claim you make in connection with any advice or diagnosis given by this service will only be brought against Freedomhealth Limited.
Coop Pharmacy accepts full clinical responsibility for all of its patients to the full extent that the law requires. Coop Pharmacy will not be liable for any loss or damage (in contract negligence or otherwise) where:
Coop Pharmacy hopes to provide a seamless and continuous service but cannot be held responsible for:
a. any unforeseen failures in the operation of the online service, for example, failure of electronic communication systems or postal services;
b. loss or damage caused by you providing inaccurate or incomplete information;
c. loss of your emotional well-being including, but not limited to, any embarrassment caused;
d. loss of income or anticipated profits;
e. loss of opportunity;
f. loss of goodwill or injury to reputation;
g. losses suffered by third parties; or
h. any indirect, consequential, special or exemplary damages arising from the use of the service regardless of the form of action.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Nothing in these Terms and Conditions affects your statutory rights
Coop Pharmacy is not required to provide repeat treatments if you feel the treatment has not worked or if the medicine has been signed for at the delivery address given but for some reason has not been delivered to you.
Coop Pharmacy cannot be held liable for failure of third party providers. In the instance of third party failures liability will rest with them.
Coop Pharmacy cannot guarantee its treatments to always be effective and whilst Freedomhealth endeavours to provide accurate medical care and advice no promises are made, given, or intended by the advice provided by the Coop Pharmacy .
Coop Pharmacy take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. General medical information provided on the website as opposed to personalised information uploaded into your online patient record - is not a substitute for specific and personalised medical advice and should not be read or used as such.
Coop Pharmacy may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and Coop Pharmacy have no control over and will have no liability in respect of those websites.
7: Privacy and Data Protection Site
Coop Pharmacy complies with UK Data Protection legislation. Freedomhealth Limited appears on the Data Protection Register number Z8929096
Coop Pharmacy takes safety and privacy of your medical information seriously. All data is stored securely and no confidential information is sent by email.
Results and messages are sent in your secure 'account' to which only you, our doctors and authorised Coop Pharmacy staff have access. Messages are exchanged in the secure 'your account' part of the site.
To provide you with a good standard of care it is necessary that medical and non-medical staff at Coop Pharmacy have access to your account. However, we can assure you that no data or information is shared with anyone not involved with your care. When Coop Pharmacy performs an audit all patient information is anonymised.
In order to maintain up to date records we may need to perform an electronic identity check. There is nothing that you will need to do, this check is to ensure our data is in order and in turn will help to provide you with an improved service. Credit Reference Agencies who perform this electronic identity check must keep a record when anyone looks at your credit report. This is so that you know who has looked at your report, when and why. The check will only be visible to you and the Credit Reference Agency only. Any information you provide may be also be shared with third parties for anti-money laundering, fraud prevention and investigation, identity verification, tracing, debt recovery and asset reunification purposes."
Where photographs are uploaded onto your account you confirm that you waive any right to ownership of the photographs. You also confirm that you allow Coop Pharmacy permission to use them for training, research, or commercial purposes with the explicit understanding that any photograph will to be anonymised.
Where you have given your explicit consent Coop Pharmacy or The Midcounties Co-operative Limited (or any of their group companies) may send direct marketing materials to you by e-mail to the contact e-mail address that you have provided.
The Consumer Contracts Regulations Distance Selling Directive (formerly Distance Selling) gives you the right to change your mind and cancel your order within 14 working days of receiving the item(s) except for NHS prescriptions and treatment (free and paid for). Orders cancelled under these Regulations will receive a refund of any postage paid but you will need to pay for the return postage. Goods must be returned in their original packaging and not been tampered with in any way. A handling and management charge of 10% will be deducted from the value of returns.
Any damaged, faulty or items sent in error the handling and management charges will be waived. If there is any issue with your product and you wish to return or receive a replacement please call 01902 357660 within 24hrs of receipt where our staff will be happy to help. Please keep all the original packaging.
You cannot return damaged or faulty prescription medicines, or a product that has a hygiene seal that has been broken. This does not affect your statutory rights
9: Feedback and complaints
We welcome feedback on our service. via email, post or online feedback mechanism e.g. feefo or to make a formal complaint about the online service you can click here to contact our Pharmacy or call 01902 357660
In the event that you would like to make a complaint about any aspect of the professional service you have received, you can make this in writing to
Superintendent: Abdul-Munim Bashir
Registration number – 2054126
Warwick Technology Park
All complaints will be acknowledged within five working days. You will be given an indication of when to expect a response and this may take upto 28 days. In the event that you are not satisfied with the response then you should contact the Care Quality Commission or the General Pharmaceutical Council at the respective addresses above.
10: The legal bit
Coop Pharmacy makes no claims or representations that any or all of the content on this website may be lawfully viewed, downloaded or used outside the United Kingdom. Unless otherwise expressly stated, the content, this website is directed solely at users who access this website from within the United Kingdom. If you choose to access the website from outside of the United Kingdom you do so at your own risk and are responsible for compliance with the laws of our jurisdiction
Nothing in these Terms and Conditions is intended to, nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.
No delay or decision not to enforce rights under these Terms and Conditions will constitute a waiver of the right to do so and will not affect rights in relation to a subsequent breach
These terms and conditions are governed by and construed in accordance with English law and you confirm that you accept jurisdiction of the English Courts.
COOP PHARMACY RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING.
IF YOU USE THIS WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS.